11 replies to this topic

[Kaido]

Valve has restored access for over 12,000 Steam accounts after they were mistakenly banned from playing Modern Warfare 2.

According to an e-mail response sent to users from Valve President Gabe Newell, and later confirmed to IGN, the company's anti-cheating software built into its Steam service randomly began banning undeserving players over the past two weeks.

"The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," said Newell. "This was caused by a combination of conditions occurring while Steam was updating the disk image of a game."

Along with an apology, Valve has also given those affected a free copy of Left 4 Dead 2 along with an extra copy to give to a friend.
Source
And wow..

[TheDR]

Mistakes happen and Valve is quick to apologize and give out free stuff. Overall a good example of how to fix problems.

[Wizard]

 TheDR, on 27 Jul 2010, 9:12, said:

Overall a good example of how to fix problems.

Agreed. Glad to see that Valve were quick to accept responsibility for the problem and fix it. Mind you the hand out of 2 copies of L4D2 to 12,000 is going to cost them a over half a million quid (well it won't really, cost price of the game is less than half the RRP, but you get the point).

[CJ]

Holy hell...

Err, did anyone on FS get banned as well? I know someone who would be interested in a copy of L4D2

[deltaepsilon]

Nice, they got 3 games for the price of one

[Wanderer]

Not many corporations would say that it was their fault and then give you free stuff as a compensation.

[Mbob61]

A company actually had the balls to admit they were wrong and change it :O
Seems like a pretty good way of saying sorry

Mike

[Sgt. Nuker]

It's not just VALVe saying "Hey guys, look, we're really sorry and the fault is completely ours. We're going to correct the issue and give you a gift." This maneuver can be seen as simple P.R. to keep those who were effected buying games from VALVe or Steam. Sure it doesn't hurt at all that VALVe made a public apology and stood behind their product. That, is the test of a good company. The 2 free copies of L4D2 though, that was a P.R. stunt (but hey, I'm not knocking free swag ).

[Warlock]

Wow, I'm actually surprised that they firstly screwed up the bans, but compensated people for their own faults

[Kalo]

I approve of this, why can't more companies be like Valve?

[Chyros]

I wouldn't at all be surprised if they banned them on purpose and then gave a shitload of copies away just to boost their PR.

Besides, why does VAC try to ban MW2 players anyway, the only used hack in MW2 is a VAC bypass so VAC can't do shit anyway.

[Nid]

 -drag-, on 27 Jul 2010, 9:07, said:

Valve has also given those affected a free copy of Left 4 Dead 2 along with an extra copy to give to a friend.

Did anyone here get B&?