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Support Ticket for TF2 server is open


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#1 Wizard

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Posted 14 November 2010 - 11:53

GameServers.com said:

We are aware of the issue affecting this server box and are working to have it resolved asap. It is not only affecting your server, but all the other customers who have a subscription from the box your server is running from.

Sorry chaps, they've given me absolutely no clue as to what the problem is, they've just acknowledged it's fuxxed. I'll be keeping an eye on the ticket all day and will let you know when it's back working. :P

#2 Wizard

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Posted 22 November 2010 - 09:03

Quote

We apologize for the delay here. The machine that hosts your server suffered a hardware failure. We are attempting to salvage the data on the machine. If you would rather not wait for a process that may or may not be successful, we could of course move your server to a new machine/IP in the same location.


#3 Slye_Fox

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Posted 22 November 2010 - 16:02

I say move it.
It'll be simple just to re-add the admins and plug-ins.
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#4 TheDR

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Posted 22 November 2010 - 23:08

I hope we get some sort of refund, it would be unfair to pay for a server we couldn't use for a while.

Anyway, I'm up for moving the server to a new IP.
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#5 Wizard

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Posted 22 November 2010 - 23:11

Ironically they just issued another invoice, which I will be taking up with them, however, they have already said they would make arrangements for the time lost on it.

#6 Crazykenny

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Posted 23 November 2010 - 14:26

View PostWizard, on 23 Nov 2010, 0:11, said:

Ironically they just issued another invoice, which I will be taking up with them, however, they have already said they would make arrangements for the time lost on it.


I hope it will all turn out well :cool:
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#7 Libains

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Posted 23 November 2010 - 16:06

I'd say give them 24hrs or so, so until say until tomorrow at about 8pm. After that, move the server to a new IP and box - as Slye says, most of this won't be difficult to re-add etc.
For there can be no death without life.

#8 Wizard

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Posted 23 November 2010 - 16:14

Fine with me. I'll let everyone know the new IP if and when it happens.



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