Support Ticket for TF2 server is open
Wizard
14 Nov 2010
GameServers.com said:
We are aware of the issue affecting this server box and are working to have it resolved asap. It is not only affecting your server, but all the other customers who have a subscription from the box your server is running from.
Sorry chaps, they've given me absolutely no clue as to what the problem is, they've just acknowledged it's fuxxed. I'll be keeping an eye on the ticket all day and will let you know when it's back working.
Wizard
22 Nov 2010
Quote
We apologize for the delay here. The machine that hosts your server suffered a hardware failure. We are attempting to salvage the data on the machine. If you would rather not wait for a process that may or may not be successful, we could of course move your server to a new machine/IP in the same location.
TheDR
22 Nov 2010
I hope we get some sort of refund, it would be unfair to pay for a server we couldn't use for a while.
Anyway, I'm up for moving the server to a new IP.
Anyway, I'm up for moving the server to a new IP.
Wizard
22 Nov 2010
Ironically they just issued another invoice, which I will be taking up with them, however, they have already said they would make arrangements for the time lost on it.
Crazykenny
23 Nov 2010
Wizard, on 23 Nov 2010, 0:11, said:
Ironically they just issued another invoice, which I will be taking up with them, however, they have already said they would make arrangements for the time lost on it.
I hope it will all turn out well
Libains
23 Nov 2010
I'd say give them 24hrs or so, so until say until tomorrow at about 8pm. After that, move the server to a new IP and box - as Slye says, most of this won't be difficult to re-add etc.
